Frequently asked
questions
Your most common questions about Epiderm AI answered.
- About
- Pricing
- Features
- Privacy
Epiderm AI is a B2B SaaS platform that provides AI-powered skin and hair analysis technology.
We help beauty brands, cosmetics companies, dermatology clinics, and e-commerce platforms
integrate advanced skin analysis features into their own websites and apps. Our white-label
solution allows your customers to receive personalized skincare recommendations through your brand.
No installation required. Epiderm AI is fully cloud-based and integrates
via our simple JavaScript widget or REST API. You can embed our analysis tool on your website
in minutes with just a few lines of code.
Yes! Epiderm AI is fully responsive and optimized for all devices -
desktop, tablet, and mobile. Our analysis works seamlessly with both front and rear cameras,
providing accurate results on any device.
Yes. We offer a 14-day free trial for all new clients. You can test
our full platform including API access, white-label customization, and unlimited analyses
during the trial period. No credit card required to start.
Epiderm AI is designed for businesses in the beauty and wellness industry:
cosmetic brands, skincare e-commerce sites, beauty salons, dermatology clinics, health & wellness
apps, and cosmetics retailers. If you want to offer AI-powered skin analysis to your customers,
we'd love to help. Contact us at [email protected]
We offer three main plans: Starter (perfect for small businesses),
Professional (for growing brands), and Enterprise (custom solutions for large organizations).
All plans include API access, white-label options, and dedicated support. Check our
Pricing Page for detailed information.
Our 14-day free trial includes full access to all Professional
features: unlimited skin analyses, complete API access, white-label customization,
dashboard analytics, and priority email support. No credit card required to start.
Subscriptions are billed monthly or annually. Annual plans
receive a 20% discount. We accept all major credit cards and wire transfers for
Enterprise plans. Billing is automatic and renews on your subscription date.
Yes, you can cancel your subscription at any time from your
dashboard or by contacting support. Your access will continue until the end of
your current billing period.
We offer a 30-day money-back guarantee for new subscribers.
If you're not satisfied within the first 30 days, contact our support team for
a full refund. Refunds after 30 days are evaluated on a case-by-case basis.
Epiderm AI uses advanced computer vision and machine learning
to detect skin conditions, pore visibility, redness, hydration levels, and tone
irregularities with clinical-grade accuracy. Unlike basic filters or questionnaires,
our AI analyzes actual facial imagery to provide personalized, data-driven skincare
recommendations that your customers can trust.
Yes! Complete white-labeling is included in all paid plans.
You can customize colors, logos, fonts, messaging, and even the domain. Your customers
will only see your brand throughout the entire analysis experience.
Our AI analyzes: pore visibility, redness/irritation levels,
hydration/moisture balance, skin tone evenness, fine lines and wrinkles, dark circles,
acne and blemishes, and overall skin health score. We continuously add new detection
capabilities based on dermatological research.
Our AI model has been trained on thousands of dermatologist-verified
images and achieves 90%+ accuracy in detecting common skin conditions. While it's highly
reliable for skincare recommendations, it's not a medical diagnostic tool and should not
replace professional medical advice.
Absolutely! Our platform allows you to map specific products from
your catalog to skin analysis results. The AI will recommend your products based on
detected skin conditions, creating a personalized shopping experience that drives conversions.
We collect only business account information (email, company name)
and anonymized usage analytics. User-uploaded photos are processed in real-time for analysis
and are never stored permanently on our servers. We never sell or share your data with third parties.
Privacy is our top priority.
We use enterprise-grade cloud infrastructure with AWS and Google Cloud.
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Analysis photos are processed
server-side and immediately deleted after results are generated.
No. Customer-uploaded photos are used only for real-time analysis and
are never retained or used for AI model training. Our AI models are trained exclusively on
licensed, dermatologist-verified datasets with proper consent.
Yes. We are fully compliant with GDPR, CCPA, and other major privacy
regulations. You can request data access, export, modification, or deletion at any time
through your dashboard or by contacting our privacy team.
No. All customer analysis data belongs to you and is fully isolated.
We have zero access to individual analysis results or user photos. Our support team can only
access aggregated, anonymized usage metrics for troubleshooting purposes.