Frequently asked
questions

Your most common questions about Epiderm AI answered.

  • About
  • Pricing
  • Features
  • Privacy
Epiderm AI is a B2B SaaS platform that provides AI-powered skin and hair analysis technology. We help beauty brands, cosmetics companies, dermatology clinics, and e-commerce platforms integrate advanced skin analysis features into their own websites and apps. Our white-label solution allows your customers to receive personalized skincare recommendations through your brand.
No installation required. Epiderm AI is fully cloud-based and integrates via our simple JavaScript widget or REST API. You can embed our analysis tool on your website in minutes with just a few lines of code.
Yes! Epiderm AI is fully responsive and optimized for all devices - desktop, tablet, and mobile. Our analysis works seamlessly with both front and rear cameras, providing accurate results on any device.
Yes. We offer a 14-day free trial for all new clients. You can test our full platform including API access, white-label customization, and unlimited analyses during the trial period. No credit card required to start.
Epiderm AI is designed for businesses in the beauty and wellness industry: cosmetic brands, skincare e-commerce sites, beauty salons, dermatology clinics, health & wellness apps, and cosmetics retailers. If you want to offer AI-powered skin analysis to your customers, we'd love to help. Contact us at [email protected]
We offer three main plans: Starter (perfect for small businesses), Professional (for growing brands), and Enterprise (custom solutions for large organizations). All plans include API access, white-label options, and dedicated support. Check our Pricing Page for detailed information.
Our 14-day free trial includes full access to all Professional features: unlimited skin analyses, complete API access, white-label customization, dashboard analytics, and priority email support. No credit card required to start.
Subscriptions are billed monthly or annually. Annual plans receive a 20% discount. We accept all major credit cards and wire transfers for Enterprise plans. Billing is automatic and renews on your subscription date.
Yes, you can cancel your subscription at any time from your dashboard or by contacting support. Your access will continue until the end of your current billing period.
We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied within the first 30 days, contact our support team for a full refund. Refunds after 30 days are evaluated on a case-by-case basis.
Epiderm AI uses advanced computer vision and machine learning to detect skin conditions, pore visibility, redness, hydration levels, and tone irregularities with clinical-grade accuracy. Unlike basic filters or questionnaires, our AI analyzes actual facial imagery to provide personalized, data-driven skincare recommendations that your customers can trust.
Yes! Complete white-labeling is included in all paid plans. You can customize colors, logos, fonts, messaging, and even the domain. Your customers will only see your brand throughout the entire analysis experience.
Our AI analyzes: pore visibility, redness/irritation levels, hydration/moisture balance, skin tone evenness, fine lines and wrinkles, dark circles, acne and blemishes, and overall skin health score. We continuously add new detection capabilities based on dermatological research.
Our AI model has been trained on thousands of dermatologist-verified images and achieves 90%+ accuracy in detecting common skin conditions. While it's highly reliable for skincare recommendations, it's not a medical diagnostic tool and should not replace professional medical advice.
Absolutely! Our platform allows you to map specific products from your catalog to skin analysis results. The AI will recommend your products based on detected skin conditions, creating a personalized shopping experience that drives conversions.
We collect only business account information (email, company name) and anonymized usage analytics. User-uploaded photos are processed in real-time for analysis and are never stored permanently on our servers. We never sell or share your data with third parties. Privacy is our top priority.
We use enterprise-grade cloud infrastructure with AWS and Google Cloud. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Analysis photos are processed server-side and immediately deleted after results are generated.
No. Customer-uploaded photos are used only for real-time analysis and are never retained or used for AI model training. Our AI models are trained exclusively on licensed, dermatologist-verified datasets with proper consent.
Yes. We are fully compliant with GDPR, CCPA, and other major privacy regulations. You can request data access, export, modification, or deletion at any time through your dashboard or by contacting our privacy team.
No. All customer analysis data belongs to you and is fully isolated. We have zero access to individual analysis results or user photos. Our support team can only access aggregated, anonymized usage metrics for troubleshooting purposes.